Privacy Policy

This Privacy Policy explains how TrueLevel ("we", "us", "our") collects, uses, and protects information when you use our chemical management platform and related websites.

1. Information We Collect

We collect information you provide directly, information from your use of the service, and information from integrations you authorize.

You provide

• Account info: name, email, company name, phone (optional)
• Operational data: site names, chemical inventory, usage logs, service reports
• Payment info (processed by our payment provider; we do not store card numbers)

Collected automatically

• Device info, IP address, browser type, session timestamps
• Feature usage, page views, error logs

2. How We Use Information

• To provide, maintain, and improve the service
• To authenticate users and secure accounts
• To send transactional communications (alerts, invoices, product updates)
• To comply with legal obligations

We do not sell your personal information. We do not use your operational data to train external AI models.

3. How We Share Information

We share information only with:

• Subprocessors that help us operate the service (hosting, email, analytics, payments) under contractual data protection obligations
• Parties you explicitly authorize (e.g., distributors you invite to view your inventory)
• Authorities when required by law

4. Data Retention

We retain your data while your account is active. If you cancel, we retain data for 90 days to allow reactivation, then delete or anonymize it unless retention is required by law.

5. Security

We use industry-standard security practices including encryption in transit (TLS) and at rest, access controls, and regular security reviews. No system is perfectly secure; we will notify you of any breach affecting your data as required by law.

6. Your Rights

Depending on your jurisdiction you may have the right to access, correct, export, or delete your personal information. Email privacy@truelevel.app to make a request.

7. Cookies

We use cookies for authentication, preferences, and analytics. You can control cookies through your browser settings, but disabling them may impair functionality.

8. International Users

The service is operated from the United States. If you use the service from outside the U.S., your information will be transferred to and processed in the U.S.

9. Changes to This Policy

We will post updates to this page and, for material changes, notify you by email or in-app notice.

10. Contact

Questions: privacy@truelevel.app